Detangling bureaucracy for very smart people

RMIT Higher Degree by Research website review

What do you do when trying to communicate something complex and boring?

Make it simple and relevant.

The existing site was complex and jargonistic. Students struggled to find information about enrolment, leave arrangements, assessment and other student resources. My response:

• clarify the purpose of each page
• simplify the language
• break up the information into useful sections, and
• create a network of links so students could easily click the information they needed

I’m most proud of the launch page I created for new students – helping them to understand and navigate their degree from day one.